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Returns & Replacement Parts
What is your return policy?
Unfortunately because of high shipping costs and longer transit times we cannot offer returns for International orders.
I received a damaged item upon delivery, now what?
So you opened up your Candylab box only to find that the product has been damaged in transit? Please reach out to: firstname.lastname@example.org and we will get in contact within 2-3 business days. In order to offer a replacement we must hear from you within 7-10 business days after delivery.
I accidentally entered the incorrect address, what should I do now?
Once your order is placed and confirmed, we are no longer responsible for your shipment if you entered the incorrect address. If you notice the incorrect shipping address please reach out to us ASAP and we will attempt to notify the shipping courier of the correct address. If no action is taken on your part and the shipment is returned, we will only be able to offer you a refund minus your original shipping charges and a restock fee of 30% of your order. If your order was shipped via USPS we will not be able to correct your address meaning you will need to place your order again and we will refund you accordingly only if the original order is returned back to us.
How can I replace a lost block, tire, canoe or surfboard?
If you lost one of these items or something similar from our catalog please reach out directly to email@example.com. We offer replacement parts at a small fee depending on what is needed, we also require you to cover shipping costs for the replacement.