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SHIPPING & HANDLING
Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 12:00pm Eastern Time are not processed and shipped until the next business day. International orders usually arrive in 4-10 business days depending on location. We also offer expedited international shipping options at a higher rate. Check out what your options are during your checkout process. If you have any questions about your shipping rate or options please submit your question before submitting your order. We would hate for your order to ship out before your question is answered!
FOR US ORDERS
Shipped from our warehouse in Montgomery, PA. If your order is under 3lbs it will be typically shipped via USPS. If over 3lbs your order will be shipped via Fedex. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order. If you prefer a certain carrier, we would be more than happy to accommodate. Please send us a note to email@example.com before completing your order.
WHY CHARGE FOR INTERNATIONAL SHIPPING?
We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers. To avoid paying for shipping, we whole-heartedly encourage you to buy from a Candylab Toys retailer near you! Check out our Store Locator.
DUTIES & TAXES
All international shipments are subject to duties, taxes and clearing fees which you are responsible for paying - your orders are without sales-tax or VAT. If you refuse delivery, your package will be abandoned. Once abandoned, we can’t ship another package to you or issue a refund. Filling out your shipping address correctly is very important. A wrong address and package sent back will incur shipping charges back to USA on our account. A wrong address and package sent back will incur shipping charges back to USA on our account. If your parcel sits unclaimed and / or you have not answered our increasingly alarmed emails, there is a chance it will be sent back, or abandoned at destination. We would not be able to resend your order nor refund you in such a situation.
You will be emailed a tracking number as soon as your order ships. For US postal service choices, this tracking will ONLY go as far as getting it out of the country, and it will then enter each country's respective tracking system. For example, if you live in Poland and you receive a tracking email, you will only be able to track it on www.usps.com until it has left the US. After that it stops showing progress and you have to inquire with your local postal carrier. We know, it's not ideal, but not much we can do. We can not offer refunds for a lost package once tracking shows it left the US. We do not have the ability to insure the parcels, please consider this when placing orders - especially with shipping via USPS. We hope this helps answering your urgent shipping questions. For more info, please drop us a line at firstname.lastname@example.org
If you enter an incorrect shipping address at checkout we are not responsible for the shipping charges to resend your order. We can either refund your order minus the original shipping cost or we can send you a payment link to cover the shipping charges to resend the items.